Common Questions About GuideMyND

A: GuideMyND is a neurodiversity support app that helps parents, carers, and professionals navigate Special Educational Needs (SEN) journeys. It combines guided checklists, secure document storage, help resources, and a specialist finder into one simple tool. 

A: GuideMyND is designed for:

• Parents and carers of neurodiverse children who want clarity, organisation, and access to trusted resources.
   
• Professionals such as teachers, therapists, and healthcare specialists who need secure collaboration tools to work effectively with families.

A: The app provides guided pathways, reminders, and secure storage for documents and notes. Parents can also use the specialist finder to locate local support, schools, and services. It reduces stress by keeping everything in one organised space.

A: Yes. Professionals can securely connect to a child’s profile (with parent/carer permission) to share updates, track milestones, and reduce duplicated paperwork. This makes collaboration between families and services more effective.

A: Simply sign up to the app, create a profile, and start your guided journey. Parents and professionals can both sign up, with features tailored to their needs.

GuideMyND makes the SEN journey simpler by giving you a guided pathway tailored to your child’s age and stage. It helps you stay organised with reminders, track progress, store important documents, and find local support services. The app reduces stress and gives you clarity and confidence about what to do next. 

Yes. You can create a separate profile for each child, so all of their information, documents, and progress are kept neatly organised. This makes it easy to manage support for multiple children in one app without confusion. 

You can upload and securely store reports, assessments, letters, and notes directly in the app. Each file is kept in your child’s profile, so everything is in one place when you need it — whether for school meetings, therapy sessions, or benefit applications. 

Yes. GuideMyND includes a built-in calendar and reminders. You can add appointments, deadlines, and reviews, then choose to receive notifications. You can also sync with your Google or Outlook calendar to keep everything connected. 

Yes. Your data is stored securely in the cloud, not on your device. We use Two-Factor Authentication for secure login. If you lose your phone, tablet, or computer you can simply log in to GuideMyND on another device and your child’s information will still be safe and accessible. 

Absolutely. GuideMyND is designed for all parents and carers, whether you’re just beginning your SEN journey or already experienced. The app breaks down complex processes into clear steps, so even if you’re new, you’ll always know where to start and what to do next.

GuideMyND helps professionals by providing a secure, structured space to collaborate with families and or colleagues. You can share documents, track milestones, and access tools that reduce admin tasks, ensuring more time is spent on direct support. The app bridges gaps between families and services, creating a more joined-up approach. 

Yes. With a parent or carer’s permission, professionals can be invited to connect with a child’s profile. This makes it easy to share updates, upload documents, and communicate progress, while ensuring the parent stays in control of access. 

Documents can be uploaded directly to the child’s profile and accessed only by those given permission. GuideMyND uses secure encryption and controlled sharing so families and professionals can exchange information with confidence. 

The app includes visual milestone tracking and progress logs, making it easy to record and share achievements. This helps professionals provide clear updates to parents, track interventions over time, and celebrate progress together. 

Yes. With parent/carer approval, multiple professionals - such as teachers, therapists, and healthcare specialists - can connect to the same child’s profile. This encourages collaboration and reduces duplication, ensuring everyone has access to the same up-to-date information. 

GuideMyND offers a professional plan with features designed specifically for specialists, including enhanced sharing and collaboration tools. Pricing details are available on the Pricing Page.  Parents always control access, and professionals can be added only with their consent. 

Guided pathways are step-by-step roadmaps tailored to your child’s age and stage. As your child grows, the app updates automatically with the next steps you’ll need to take - from early years assessments to secondary school transitions or preparing for adulthood. This helps parents and carers feel confident that nothing important is missed. 

The specialist finder uses integrated maps and filters to show local therapists, clinics, schools, and support groups near you. Instead of spending hours searching online, you can quickly see trusted options in your area, making it easier to find the right support when you need it. 

Yes. GuideMyND includes a built-in calendar and reminder system that can be synced with Google Calendar and Outlook. This means your appointments, reviews, and deadlines will appear in the calendars you already use, helping you stay organised without duplication. 

The progress tracker uses visual milestones and achievement badges to help you see your child’s journey at a glance. Whether it’s progress in communication, behaviour, or education, you can track developments over time and share updates with professionals. It’s designed to make progress feel clear and encouraging. 

Yes. You can upload reports, assessments, letters, and notes straight into your child’s profile. All documents are stored securely and can be organised for quick access. While documents can’t be edited directly inside the app, you can add notes or updated versions, so your records always stay accurate and complete. 

GuideMyND uses the information stored in your child’s profile to produce auto-populated common letters and forms such as EHCP requests, applications, or other support requests. This saves parents hours of repetitive form-filling and ensures details are consistent across documents. You can then download or print the forms for submission. 

Yes. All documents, notes, and personal details are stored using secure encryption. GuideMyND is built with privacy as a priority, so your information is protected at every stage, from uploading documents to sharing with professionals. 

You do. Parents and carers have full control over access and sharing. Professionals can only see your child’s information if you invite them and give permission. You decide what to share, and you can change or remove access at any time. Parents and professionals decide what information and documents are shared. 

No. GuideMyND does not sell, trade, or share your personal information with third parties. Your data is used only to deliver the features of the app and to help you manage your child’s support more effectively. Any use of AI within the app is is only to provide you the user with information, no data is used to train and share with AI LLM's. 

Your data is stored securely in the cloud, not on your device. We use Two-Factor Authentication for secure login. If you lose your phone, tablet, or computer you can simply log in to GuideMyND on another device and your child’s information will still be safe and accessible. safe and protected. 

All data is stored securely in compliant data centres, ensuring it meets the highest standards of safety and privacy. This means your information is protected under strict security and legal frameworks.

GuideMyND is fully GDPR-compliant. 

This means:

• You have the right to see, download, or delete your data at any time.
• Personal information is only collected for clear, specific purposes.
• Strong safeguards are in place to keep your data safe.

We are committed to keeping your information private, secure, and always under your control.

Yes. GuideMyND offers a free version so parents and carers can start organising their child’s support right away without cost. This includes access to essential features like guided pathways, basic document storage, and recommended resources.

The free version of GuideMyND gives you:

• Guided pathways for your child’s age and stage. 
• Secure storage for a set number of documents.
• Appointment reminders and calendar sync.
• Access to articles and resources.
  It’s designed to give families the core tools they need to feel more in control.

The Premium plan unlocks  ALL advanced tools such as:

• Add multiple children profiles.
• Expanded document storage and diary entries.
• Pre-filled letter and forms (EHCP, IEP, etc.) templates generated from your child’s profile.
• Advanced progress tracking and reports.
• Specialist finder with enhanced filters.
• Priority support.
• Option to link account with professionals.
• And much more.

These features are designed to save parents time and give professionals the tools they need for collaboration.

Yes. Professionals can access a dedicated plan with features tailored to their role, such as secure document sharing, multiple child profiles, and collaboration tools. This ensures families stay in control, while professionals have the right tools to support them. There are multiple options for professionals, from individual plans to institution plans and enterprise level. 

 Yes. You can upgrade, downgrade, or cancel your plan whenever you need. Any changes will take effect at the end of your current billing cycle, so you always have flexibility. If you decide to downgrade, your child profiles will be limited to one, and all data from other children will be removed and professional access to those profiles will also be removed. 

If you forget your password, simply click “Forgot Password” on the login screen. You’ll receive an email with a secure link to create a new one. If you don’t see the email, check your spam folder or contact our support team for help.

Our support team is always here for you. You can email us at support@guidemynd.com or use the Contact Us form in the app or on our website. No question is too small — we’re here to make sure your journey feels supported. 

We welcome feedback! You can submit ideas directly through the app in the “Help Us Improve” section or email us at feedback@guidemynd.com. Every suggestion is reviewed, and many of our new features come directly from parent and professional input. 

Yes. The “Help Us Improve” feature in the app allows you to share ideas, report issues, or request new features. We value your input and use it to guide future updates, so your voice helps shape GuideMyND.

We aim to respond to all queries within 24 hours on weekdays. Urgent technical issues are prioritised so you can get back to using the app smoothly. For feedback and feature requests, you’ll always receive a confirmation and updates on progress when possible.